Refund policy

Return and Refund Policy

At Cloudi Step, we want to make the return process clear and straightforward. Please review the policy below before requesting a return.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, undamaged, and in its original condition. Proof of purchase may be required.

How to Request a Return

Before returning an item, please contact us at info@cloudistep.com to request return authorization and instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received is incorrect, damaged, or defective.

If the return is due to an error on our part, please contact us so we can review the issue and provide appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@cloudistep.com as soon as possible.

We may request photos or other information to help us review the issue and determine the appropriate resolution.

Refunds

Once we receive and inspect your approved return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned in a condition that prevents resale may not be eligible for a refund.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, please contact us at info@cloudistep.com. Depending on availability and the circumstances of the request, we may provide instructions for returning the original item and placing a new order.

Restocking Fees

Cloudi Step does not charge a restocking fee for eligible returns.

Contact Us

If you have questions about a return or refund, please contact us:

Cloudi Step
809 Gambell St
Hartville, WY 82215
United States
Email: info@cloudistep.com